Our most frequently asked questions by customers
I start work early and don’t come back home until the evening, can I use your services?
Yes, one of the main reasons for creating Casa Canine was that we always struggled to find top notch care for our loved ones Max & Paddy while we worked our full time jobs. We offer day care to customers that work full/part time or just want a few hours of cover so as not to leave their pets alone. Many dogs don’t do well on their own. Some even suffer from full-blown separation anxiety, making it hard or even impossible to leave them alone. In doggy day care, they have space to run through our agility equipment or just chill out with company all day.
My puppy is very small, is there a minimum age that you accept at the day care?
Sending your puppy to a doggy day care is the best thing you can do for it! Your pup will socialise from the very young age and learn “how to be a dog”, being exposed to other dogs will teach them vital social skills with other dogs and humans. There is no minimum age to attend our day care, however puppy has to be fully vaccinated before being allowed in.
What does the day look like?
We open at 8am for you to drop your dog off on your way to work or when it is convenient for you. After they arrive at the day care the fun begins! Some of the dogs stay here all day or we can tailor the day towards your requirements. Our day care is unique in providing more than enough of exercise for most dogs, whether it be by swimming or the agility equipment. We have nurtured our two Labradors from 8 weeks old, so If your dog is a young puppy we know when to allow rest in order to prevent your pooch from exhaustion at the end of the day full of playing! We close the fun at 6pm therefore we’d love you to arrange collection before 6pm.
Are you insured?
We are fully insured for daycare and hydro swims. Swims are undertaken and facilitated by members of staff only at this time as per our current insurance terms.
What sorts of dogs do you look after?
ALL OF THEM. Big ones, small ones, young ones, old ones… We look after and love them all.
Are there any aggressive dogs at the day care?
No. Every dog attending the day care must attend a trial assessment day where they are closely observed so we can check whether he or she is a good match for the rest of our dogs. Unfortunately as a duty of care to our existing customers and our own dogs, we reserve the right to refuse day care services on the basis of our assessment on the dogs temperament as per our Terms & Conditions.
So what do I have to do to start using our services?
Best way is to fill in our booking form Please indicate what services you require and when would be the convenient date to arrange the trail assessment. You will hear back from us as soon as possible. Please be aware that we will not allow your dog to come to our day care without a proof of up to date vaccinations!
To get the ball rolling even quicker, please print and fill in our Consultation Contract form (tap/click to download)*. We require this to fully understand your dogs needs before commencing with our care. By signing and returning the form to a member of the Casa Canine team, you are agreeing to our Terms & Conditions.
You or your doggy’s details will not be shared with anyone.
Note:*After clicking the Consultation Contract link above to download the form, the Word document will open in ‘Protected View’. Please click ‘Enable Editing’ at the top of the screen to complete.
What is hydrotherapy?
Hydrotherapy is derived from the Greek word meaning water healing. It is controlled exercise in heated, sanitised water. It can be used both pre and post operation and can also be used to improve overall health and fitness of any dog.
The main benefits of hydrotherapy are:
- Non/low weight bearing exercise
- Pain relief
- Relief from stiff arthritic joints
- Improved mobility of joints
- Improved cardiovascular fitness
- Improved blood circulation
- Weight loss
- Muscle strengthening and building up muscle to support joints
- Conditioning pre-surgery
- Rehabilitation post-surgery
Who can receive hydrotherapy?
Hydrotherapy is a low/zero weight bearing exercise. It can be used alongside other rehabilitation programmes or on its own to get our furry friends back to health or to lessen the pain and effects caused by degenerative illnesses.
Hydrotherapy is a great way for dogs to stay in shape as well, so dogs who aren’t necessarily suffering from any illnesses can benefit from hydrotherapy, as it offers a different kind of mental stimulation and exercise without causing excessive pressure on joints.
Puppies can greatly benefit from hydrotherapy treatment. Whilst they are young, large amounts of exercise is not good for growing dogs. Hydrotherapy is a perfect way to exercise growing dogs because it reduces the stress on joints and growing bones so there are no detrimental effects. It is also a fantastic way to introduce puppies to water in a safe clean environment.
Show dogs can benefit from hydrotherapy as it helps condition the dog to have a leaner, healthier body with increased muscle. By adopting a programme to reduce fat and increase muscle a dog’s posture should naturally improve.
Agility dogs will already have a high level of fitness. Hydrotherapy, through resistance training, can further improve this fitness and better stamina. They will become more competitive by being able to run harder, longer and faster.
Working and Guide dogs can also receive hydrotherapy and benefit from the same positives as above.
What if my dog does not like getting wet?
Some dogs are not keen on water, either because of a bad experience or because they are unsure of it. We at Casa Canine can use our heated pool to introduce your dog to water in a safe and caring environment. We spend the time and individuals our sessions to the needs of your pooch, our greatest passion is the feeling of success nurturing dogs from looking intimidated by water to jumping in paws first! We have so many owners come to us confirming that their dog will shy away from a puddle, but seeing that very owner watch their timid pooch do laps around our pool like water is their natural playground is priceless. Using a favorite toy and soothing words will help your dog to become a proficient Casa Canine swimmer in a time frame that suits them.
Still have a question?
Then fill in our question form below or give us a call on 01977 277707.